A managed service means the outsourcing of the administrative and day-to-day processes behind a service supplied by a contractor. These processes include the dispatching, checking and invoicing of contractors, as well as the monitoring of SLA compliance. Wherever the service supplied is not part of an organisation’s core business, this type of admin activity can claim sizable resources. In a managed service model, the management of the service is independent from the service delivery, but accountable to the client. This ensures absolute transparency and robust reporting of delivery performance.

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