Centralising the management and monitoring of services provides greater visibility of cost and compliance, preventing losses from non-compliance/over-invoicing and highlighting areas for efficiency savings.
For example, by using an automatic call tracker system it is possible to review time spent on site and therefore validate that the correct charge has been applied. A centralised database analyses ‘first time fix’ rates and therefore identifies areas for service performance improvement.
The big picture view also enables a smarter use of resources and better planning. For, example, by assessing maintenance requirements in terms of technical discipline and geographic location, it is possible to combine any non-urgent requests in a single visit made by a particular contractor or to link reactive calls for maintenance with an existing planned preventative maintenance schedule.
As response levels can be adjusted to specific location requirements depending on the business drivers, locations can be appropriately maintained to the standards set for that particular location.