How much control can I retain in the process?
Overall, moving to a managed service model tends to increase control of an organisation’s FM service portfolio, thanks to improved visibility of performance and robust management of suppliers. [...]
Where do I start and how do I find a managed service that is right for my organisation?
A managed service offering should be modular so that any organisation can select the most relevant support for their business. Some of our clients outsource the helpdesk function, others wish to [...]
How would I know my suppliers are competent in health and safety practices?
SSS requests evidence that every organisation working as part of the supply chain has been assessed to a recognised health and safety industry standard by a nominated third party. SSS also [...]
What management information can be made available and in what format?
A secure portal enables a team to access standard reports, such as a performance dashboards and granular data relating to the schedule of works in real time. The reports are available as [...]
What type of data about client sites and assets can be held and processed?
Our databases, processes and tools are flexible enough to accommodate a range of information that can be used to assess call history, planned professional maintenance schedules, capital works [...]
In what way is the managed service provider “impartial”?
In a managed service model, the management of the service is independent of the supply chain/physical service delivery, resulting in uniquely position between the client and the suppliers. As the [...]
Which types of security services or FM set-ups are best suited to managed service models?
We see the best returns on investment for organisations that operate from either large single complex sites or multiple locations spread across the UK with no on-site property or building [...]
How can using a managed service reduce your cost of service?
Centralising the management and monitoring of services provides greater visibility of cost and compliance, preventing losses from non-compliance/over-invoicing and highlighting areas for [...]
How does SSS verify contractor compliance?
We track contractor activity in real time using specialist software. Every task relating to compliance is registered on the system and validated by a dedicated SSS account manager. All necessary [...]
What does a ‘single invoice’ mean and how does it work?
The ‘single invoice’ model as offered by SSS means a schedule of costs from multiple contractors that is collated into a single invoice document and validated against an agreed schedule of rates. [...]