SSS tailors a solution to suit the client organisation’s business objectives with the result that:
•Average cost reductions on existing services of 20%
•One monthly invoice coded to reflect contractor activity
•Management of contractor compliance
•Single point of contact for all sites
•Clear and concise reporting and management information
•Audit of contractor performance
Stacey Anderson explains how SSS works with clients
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SSS' management solutions include a range of services from contract monitoring and benchmarking suppliers to auditing and management reporting. Our services are tailored to meet the needs of each client where multiple contractors are delivering a comprehensive range of facilities and security maintenance services. We take complete responsibility for the management and procurement of services, including monitoring and reporting performance.
Managed services model
As an independent organisation we are able to work closely on behalf of our clients to undertake operational reviews and agree process improvement initiatives on a contract by contract basis. We set benchmarks for the highest level of service delivery to improve efficiency, reduce costs and forecast annual spend.
Our management solutions not only manage supplier performance, but enable our clients to scrutinise costs by supplier, by region and by service line:
- Concise reporting tailored to specific client requirements
- Monitoring SLAs and KPIs
- Benchmarking supplier performance
- Web-based real time performance information
- Forensic Audit
SSS has applied this process to over 14,500 properties across the UK and Ireland. This experience enables our team to give simple, impartial advice, based on the efficiencies engineered from other contract engagements, our in depth market knowledge and the economies of scale created from our customer base.
- Clarity – baseline and confirmation of current position
- Control – measure performance and benchmark costs
- Change management – to deliver service