How the Helpdesk Works

The Helpdesk is an outsourced service that specialises in managing clients' repair and maintenance suppliers across their entire estate. Dedicated, experienced and trained staff ensure that multiple incidents and projects are fully and cost-effectively managed to completion in a way that internal Procurement and Operations departments find difficult.

The Helpdesk team boasts an unsurpassed record in resolving incidents and completing projects, ensuring that general repair and maintenance tasks are completed by approved suppliers to agreed standards and schedules.

Improved supplier performance and reduced costs are two of the cornerstones of SSS’s value proposition. They are accepted as part and parcel of the Helpdesk service.

However, the always-on service not only affords organisations the ability to achieve consistency and best-price from a complex network of suppliers, but also to improve business continuity, protect company image, generate comprehensive management reports and drive staff and customer communication at important times.