Helpdesk

Our 24 hour helpdesk specialises in supporting complex real estate portfolios across the UK. Our highly experienced team boasts an unsurpassed record in successfully resolving incidents and projects cost-effectively to agreed standards by approved suppliers.

The service establishes consistency of service from a complex network of suppliers by providing visibility of costs and improved supplier performance and minimises cost with first call fixes.

Our helpdesk not only manages planned maintenance and reactive service deployment together with proactive response to alert and alarm systems but also includes:

  • Data recording
  • Escalation procedures
  • Monitoring SLAs and KPIs
  • Web-based real time performance information
  • Visibility of job status (attendance, return visit required, work completed)
  • Automated job status reporting
  • Call tracker