How Continuum Works

SSS Continuum is an outsourced service that specialises in managing clients' repair and maintenance suppliers across their entire estate. Dedicated, experienced and trained staff ensure that multiple incidents and projects are fully and cost-effectively managed to completion in a way that internal Procurement and Operations departments find difficult.

The SSS Continuum team boasts an unsurpassed record in resolving incidents and completing projects, ensuring that general repair and maintenance tasks are completed by approved suppliers to agreed standards and schedules.

Improved supplier performance and reduced costs are two of the cornerstones of SSS’s value proposition. They are accepted as part and parcel of the SSS Continuum service.

However, the always-on service not only affords organisations the ability to achieve consistency and best-price from a complex network of suppliers, but also to improve business continuity, protect company image, generate comprehensive management reports and drive staff and customer communication at important times.

Alert

On receiving an ‘incident’ call at the Continuum Helpdesk SSS will alert the selected supplier and arrange the effective response. We also advise the ‘client’ site manager on Health and Safety requirements.

Track

SSS Continuum keep a constant track of the selected suppliers progress and alert site manager of any delays and estimated incident repair/completion time.

Resolve

We monitor the on-site supplier and ensure the project is completed within the agreed parameters determined for each supplier/incident.

Inform

SSS Continuum compile a detailed report of the incident from initial call to project completion.

View the Online Continuum Process Presentation Download Continuuum Facilities Management Process 1MB [PDF]